Shipping and Returns

Processing & Shipping

Current shipping time is about 7-10 business days. (Business days are Monday-Friday and exclude weekends and holidays.)

Shipping costs are based on weight and auto calculated in the system when checking out. We use USPS.

Tracking

Once your order is shipped, you'll receive an email with a tracking number. 

Taxes & Duties 

Prices displayed on the website do not include taxes and shipping charges. When you place your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. 

If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the customer's responsibility.

If your order contains multiple items, we may split shipping into multiple packages.

Returns

We are an order on demand company and custom print the items for you. Returns are not accepted. We do not accept returns, exchanges or provide refunds. All sales are final.

Wrong or Damaged Items

If your item is damaged or the incorrect item was received, please email us within seven days of receiving your order at hello@mentalhealththreads.com. Please send us your name, order number, description of the issue, and please attach a photograph of the incorrect or damaged item received. Please allow three business days for a reply.